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Integration & Support Lead – Jakarta, Indonesia

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Integration & Support Lead – Jakarta, Indonesia

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Job Description

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  • To manage the Support & Release Management team
  • To be responsible for up-time and health of all Tabsquare systems and services operating in production environment.
  • Responsible for overseeing maintenance works (minor change request) and bug fixing on all systems running in production environment.
  • To manage a team of Support engineers (in rotating shifts) and also Release engineers (DevOps).
  • To resolve customer issues/incidents, including identifying software defects, working through integration issues and driving forward solutions to various application performance
  • Handle internal and customer escalations timely to drive or turnaround positive customer satisfaction
  • Manage internal handover contracts between development units or project teams
  • To oversee and ensure resolution of issue (support tickets) until completion, within the SLA
  • Provide technical leadership to team members through coaching and mentoring
  • To provide timely update to management and business partners regarding critical outages until resolution
  • Drive the implementation of monitoring tools and automation including integration to customer service helpdesk systems.
  • To plan and manage all oversee all system deployments to production environment including publishing of mobile apps to App Stores
  • Employ best practices in managing system deployments, rollbacks and in handling support crises

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Requirements

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  • Min 5 years of experience in a similar role.
  • Must have experience managing or leading a small team (3 – 10 team members)
  • Have minimum 3 years hands-on programming experience in any programming language.
  • Must have strong knowledge in both RDBMS and NoSQL database platforms. Hands-on experience with MySQL and PostgreSQL is an advantage.
  • Highly customer focused and result oriented
  • Experience with AWS / GCP and its suite of cloud solutions is a big plus point.
  • Analytical and able to confidently make informed decisions when necessary
  • Self motivated and able to work independently
  • Industry knowledge in Retail / E-commerce will be an advantage
  • Excellent communication and interpersonal skills.
  • Must be highly proficient in English (written and spoken)

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Contact Us

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Singapore

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2 Kallang Ave #06-17,
CT Hub Singapore,
339407

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Australia

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Level 12 Grosvenor Place,
225 George Street, Sydney,
NSW 2000, Australia

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Suite 8, 44 Ellingworth Parade,
Box Hill, VIC 3128,
Australia

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12 Kerry Road, Archerfield
Brisbane, QLD 4108, Australia

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