These Terms and Conditions ("Terms") govern access to and use of the TabSquare self-serve platform (the "Platform"), including account creation, subscription management, payment processing, transaction settlement, and all related services made available by TabSquare Pte. Ltd. and its relevant regional affiliates ("TabSquare", "we", "us" or "our"). These Terms, together with our Privacy Policy and any Plan-specific terms notified to you, form a legally binding agreement between TabSquare and the merchant entity on whose behalf the Platform is accessed ("Merchant", "you" or "your").
By creating a TabSquare account, checking the applicable acceptance box, or otherwise accessing or using the Platform, you agree to be bound by these Terms in full. If you do not agree, you must not create an account or use the Platform.
By checking the acceptance box during account creation, you confirm and warrant that:
No physical or countersigned contract is required. Your active checkbox consent, together with completion of the onboarding flow, constitutes a legally binding agreement between you and TabSquare with immediate effect.
The Platform allows Merchants to onboard directly without engaging TabSquare's sales, operations, or support teams. You are responsible for:
TabSquare reserves the right to request additional verification at any time, and to suspend or terminate accounts where information provided is found to be false, misleading, incomplete, or where KYC checks cannot be satisfactorily completed.
TabSquare offers the following subscription plans. All fees are exclusive of applicable taxes (including GST/VAT, where applicable) unless stated otherwise, are billed monthly in advance, and are non-refundable except as expressly stated in these Terms or as required by applicable law.
| Plan | Region | Subscription Fee | SaaS MDR(per transaction)-Domestic | SaaS MDR(per transaction)-International |
|---|---|---|---|---|
| STARTING OUT | SG | S$0 / month | 2.5% + S$0.25 | 3% |
| AU | A$0 / month | 2.2% + A$0.25 | 3% | |
| GROWING HOT | SG | S$49 / month | 2.3% + S$0.25 | 3% |
| AU | A$69 / month | 2.0% + A$0.25 | 3% | |
| SCALING UP | SG | S$149 / month | Custom Pricing | Custom Pricing |
| AU | A$169 / month | Custom Pricing | Custom Pricing |
SaaS MDR (Merchant Discount Rate) is charged as a percentage of transaction value plus a fixed per-transaction fee, as set out above, and is deducted at source prior to Payout. For Pro Plan Merchants, MDR is negotiated individually and confirmed in writing at the time of plan activation.
You are responsible for determining and paying any taxes, duties, or levies applicable to your business, including in respect of amounts collected through the Platform. TabSquare will withhold or account for tax only where required to do so by applicable law.
TabSquare will automatically generate invoices at the start of each billing cycle for Subscription Fees and applicable MDR, issued in the currency of your registered region. Invoices are made available via the Platform dashboard and, where applicable, by email.
To activate your account and facilitate future plan upgrades or add-on purchases, TabSquare collects payment card details from all Merchants, including those on Free Plans.
Card details are processed and validated via our Payment Processor. TabSquare does not store full card numbers; only the last four digits of your card are retained within the Platform for display purposes as a saved payment method.
By providing your card details, you authorise TabSquare and its Payment Processor to charge the applicable Subscription Fees, MDR, and any other amounts payable under these Terms, including on a recurring basis. Where a scheduled charge fails, TabSquare may retry the charge, suspend access to paid features, and/or apply late payment interest at the rate permitted by applicable law until the amount owing is settled.
Your use of the Payment Processor's services is also subject to the Payment Processor's own terms and privacy policy. TabSquare is not responsible for errors, delays, or failures attributable to the Payment Processor, save where such liability cannot be excluded under applicable law.
Transaction proceeds collected through the Platform are settled to your nominated bank account, net of Subscription Fees, MDR, and any other amounts properly due to TabSquare under these Terms, in accordance with the Payout schedule applicable to your Plan tier as confirmed in your account dashboard.
TabSquare and/or its Payment Processor may withhold, delay, or place a reserve on all or part of a Payout where:
Where a chargeback, refund, or reversal is successfully claimed by a customer, TabSquare may deduct the corresponding amount, together with any related fees, from a future Payout or invoice you directly for the shortfall.
You must promptly notify TabSquare of any suspected error in a Payout. Where TabSquare determines that a Payout was made in error or in excess of the amount properly due, TabSquare may recover the excess by deduction from future Payouts or by direct invoice.
The Platform facilitates ordering services and merchant Payouts through third-party affiliates, including but not limited to the Payment Processor. By accepting these Terms, you acknowledge and consent that:
You may upgrade your subscription Plan at any time via the Platform. Upgraded Plan benefits, including any revised MDR, take effect immediately upon confirmation, and the incremental Subscription Fee will be prorated for the remainder of the current billing cycle and charged to your saved payment method at the time of upgrade.
Downgrading to a lower-tier Plan cannot be performed directly within the Platform. To request a downgrade, contact TabSquare Support at least fourteen (14) days before your next billing date; our team will process the request to take effect from the start of the next billing cycle.
You may cancel your subscription at any time by contacting TabSquare Support. Cancellation will take effect at the end of the current billing cycle, and you will retain access to your Plan's features until that date. No refunds are provided for unused portions of a billing period, except where required by applicable law.
TabSquare may suspend your access to the Platform, in whole or in part, with or without prior notice, where TabSquare reasonably believes that:
TabSquare will use reasonable efforts to notify you of a suspension and the reason for it, except where prohibited by law or where notice could compromise a fraud or security investigation.
TabSquare may terminate these Terms and close your account by giving thirty (30) days' written notice, or with immediate effect where:
You may terminate these Terms by cancelling your subscription in accordance with Clause 8.3.
Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. TabSquare will handle personal data in accordance with applicable data protection law, including (where applicable) Singapore's Personal Data Protection Act 2012.
All content, software, and technology on the Platform is owned by or licensed to TabSquare. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your internal business purposes for so long as these Terms remain in effect. You must not copy, modify, distribute, reverse-engineer, or create derivative works from any part of the Platform without TabSquare's prior written consent.
You represent and warrant on an ongoing basis that you hold all licences, permits, and regulatory approvals required to operate your business and to sell the goods or services offered through the Platform. You must not use the Platform to:
A breach of this Clause 11 is a material breach entitling TabSquare to suspend or terminate your account under Clause 8.
You agree to indemnify and hold TabSquare, its affiliates, and their respective officers, employees, and agents harmless from and against any claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) your use of the Platform in violation of applicable law; or (c) any dispute between you and a customer or third party arising from a transaction processed through the Platform.
To the maximum extent permitted by applicable law, TabSquare's aggregate liability arising out of or in connection with these Terms, whether in contract, tort, or otherwise, shall not exceed the total Subscription Fees paid by you to TabSquare in the three (3) months immediately preceding the event giving rise to the claim.
TabSquare is not liable for any indirect, incidental, consequential, or punitive damages, including loss of revenue, profits, or data, arising from your use of the Platform. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.
TabSquare will not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, natural disaster, war, civil unrest, industrial action, government action, or failure or outage of a Payment Processor or other third-party infrastructure provider.
Each party will keep confidential all non-public information disclosed by the other party in connection with these Terms and will use such information solely for the purposes of these Terms, save where disclosure is required by law, regulator, or court order.
TabSquare may update these Terms from time to time. We will notify you of material changes by email or via a prominent notice within the Platform at least fourteen (14) days before they take effect, save for changes required to comply with applicable law, which may take effect immediately. Continued use of the Platform after the effective date of an update constitutes your acceptance of the revised Terms.
These Terms are governed by the laws of the Republic of Singapore. Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall first be referred to good-faith discussions between the parties, failing which it shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Rules for the time being in force, seated in Singapore, conducted in English, before a sole arbitrator. This Clause 17.1 does not prevent either party from seeking urgent interim relief from a court of competent jurisdiction.
Drafting note: for Merchants onboarded outside Singapore (e.g. Australia, Malaysia, Indonesia, Taiwan), confirm whether local consumer-protection or governing-law mandates require a jurisdiction carve-out for that region.
You may not assign or transfer your rights or obligations under these Terms without TabSquare's prior written consent. TabSquare may assign or transfer these Terms in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its relevant business assets.
If any provision of these Terms is held to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
No failure or delay by TabSquare in exercising any right under these Terms will operate as a waiver of that right.
Notices to TabSquare must be sent to the contact details specified on the Platform. Notices to you may be sent to the email address or in-Platform notification associated with your account, and will be deemed received twenty-four (24) hours after sending.
These Terms, together with the Privacy Policy and any Plan-specific terms notified to you, constitute the entire agreement between you and TabSquare in respect of your use of the Platform, and supersede all prior agreements and understandings, whether written or oral, relating to that subject matter.